History and background

The early years

JML was founded in 2003 by Luis and Jane Ponte to assist the police service in professionalising critical areas of police specialist operations and training. The business supplies specialist units within police forces with occupational and operational competency databases and asset tracking solutions.

The system was first used to assist firearms training departments to evidence compliance with the new obligatory training and occupational standards of the National Policing Improvement Agency (“NPIA”), now College of Policing, (“CoP”).

This was rapidly developed into the Chronicle Operational Support Framework which captures operational data enabling officers to demonstrate operational competency whilst also allowing forces and or regions to produce their Strategic Threat and Risk Assessment (“STRA”). The software enables organisations to deliver and monitor training against operational outcomes and link these competencies to the issue and return of assets.

The Chronicle Framework allows JML to be responsive in meeting customer requirements. Chronicle has rapidly expanded into other critical areas of policing such as Public Order, Search, Dogs, Driver Management, Armouries and Asset Management.

Success

The success of Chronicle has enabled JML to grow substantially from its modest beginnings to a position where all 43 Home Office Police forces use at least two of the available set of Chronicle modules.

In addition, the following non Home Office forces are using Chronicle:

• Civil Nuclear Constabulary (“CNC”)
• Ministry of Defence Police (“MoD”)
• National Crime Agency (“NCA”)
• British Transport Police (“BTP”)
• Police Scotland

With deployments in royal and parliamentary households as well as major international airports around the country, JML also holds a national contract to provide accurate skills information for a range of specialist roles from its customers directly to the National Police Co-ordination Centre (NPoCC). This information is used to respond to major events at regional and national levels.

Today

JML prides itself on understanding the customers requirements and supplying software which addresses those needs in a simple efficient manner. Management have developed strong relationships with the customer base and JML has never lost a customer. JML are currently helping forces save money with their cloud offering as well as consolidating individual forces into much larger collaborative deployments to drive through change, standardisation of working practices and realise cost efficiencies.

JML is the market leader in providing specialist solutions for the governance, audit, and competence of staff working within highly regulated industry sectors.

Its original founders, Luis and Jane Ponte, are still involved with the business as Non-Executive Directors.

Accreditations

• ISO 9001 Accreditation
• ISO 27001 Accreditation
• Cyber Essentials Plus
• Police Approved Secure Facility (“PASF”)
• All employees are security cleared via the national Non Police Personnel Vetting Scheme to Level 3 including SC

Quality and ISMS Policy

It is the policy of JML to maintain a quality system designed to meet the requirements of ISO 9001:2015 & ISO 27001:2017 in pursuit of its primary objectives, the purpose and the context of the organisation.

It is the policy of JML to:

• give satisfaction to all of our customers and other stakeholders and interested parties whenever possible, meeting and exceeding their expectations;
• make the details of our policy known to all other interested parties including external where appropriate and determine the need for communication and by what methods relevant to the business management system. These include but not limited to customers and clients and their requirements are documented in contracts, purchase order and specifications etc;
• comply with all legal requirements, codes of practice and all other requirements applicable to our activities;
• the reduction of hazards, prevention of injury, ill health and pollution;
• provide all the resources of equipment, trained and competent staff and any other requirements to enable these objectives to be met;
• ensure that all employees are made aware of their individual obligations in respect of this quality and information security policy;
• maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on “risk”.

This quality and information security policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.

Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and information security and its impact on customer service.

To ensure the company maintains its awareness for continuous improvement, the business management system is regularly reviewed by the Board and Senior Management to ensure it remains appropriate and suitable to our business. The Business Management System is subject to both internal and external annual audits.

Scope of the Policy (ISMS Only)

The scope of this policy relates to use of the database and computer systems operated by the company at its office in Milton Keynes, in pursuit of the company’s business. It also relates where appropriate to external risk sources including functions which are outsourced.