Privacy Policy

JML Software Solutions Ltd (JML) is committed to protecting personal data. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data provided to us, both by individuals themselves or by others. This policy does not apply to the services provided by JML’s partners who may provide their own privacy policies.

We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.

Personal data is any information relating to an identified or identifiable living person. When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data. JML processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.  When collecting and using personal data, our policy is to be transparent about why and how we process personal data.

This statement relates to personal data processed in respect of JML Customers, Suppliers and Business Contacts. 

Collecting Customer Information

Visitors to the JML website

On our company website, we use the third-party services from Google. You can read their privacy policy at

We use first-party cookies to track when you log into an account on our website.

Use of cookies

We may collect information about your computer, including your IP address where available, operating system and browser type for system administration. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site.

Product Download

Downloading a product will often require provision of personal information. This information will be used by JML to contact the customer about JML products and services, including product updates and associated promotional material. 

How your personal data will be used

We hold and process personal data about you in order to satisfy our contractual obligations in the following ways:

Product and services provision

Customer information is collected in order to provide our clients with services or products.

Communications from JML

JML may send notices to customers about products that are due to expire, notifications about new products being available that may be of interest to our clients or information about company events such as exhibitions or webinars.

Customer feedback

JML may contact customers to request feedback as part of its customer service process in order to ensure adequate quality standards and continuous improvement. We also use your information to help understand our customer needs. This information is only used in the services we use to help us manage customer feedback.

Data Sharing and Retention

We usually keep this information for the period of the contract plus any subsequent period during which a claim can be brought under the contract terms or relevant legislation. 

The information collected by JML, whether public or private, will never be sold, exchanged or transferred outside JML or it’s Partners for any reason without your consent, unless legally obligated to do so.  In circumstances where customer data is being shared with it’s partners, the partners agree to JML’s confidentiality terms and conditions. Under the terms, the partners are prohibited from selling, using, marketing or trading data transferred by JML for the sole purpose of product or service provision. Any data processors acting on behalf of JML carry out data processing activities in accordance with our instructions and the terms of Service Provision Agreement.

Your Rights and Obligations

Should there be any change to your personal details in the future, you are asked to notify us promptly. This will ensure we maintain accurate personal details and that we are able to contact you or another designated person if required to satisfy our contractual obligations. If it becomes our intention to use your information for any other reason, we shall advise you of those intentions prior to using the information for the additional purpose(s) as well as advising you of any other details within this statement which may be affected.

You have a number of rights with regards to how your data is protected. By providing us with your information you will have the right to access and rectify your personal details. If you did wish to access your data, you shall have the right to view or receive a copy of the information in a commonly used format such as a pdf document or an e-mail. You may also have the right to ask for the processing of your personal data to be restricted or even erased. Whether or not you exercise the right to erasure, the Company will erase your personal data in certain situations and particularly when the data is no longer required.

More information

If you have any queries or you wish to speak to us about how your information will be used, then please contact us at

In the event that you should have a complaint about how your data has been processed by us, we would like to hear from you so that we may put it right. However, you will always have the right to lodge a complaint with the Information Commissioner’s Office.