COVID-19 Update

JML Response to current COVID-19 Outbreak

Dear valued customer,

In light of the constantly changing situation with regard to the Covid-19 outbreak, we at JML want to reassure you that we have a robust Disaster Recovery Plan in place which has been routinely tested as part of our ISO 27001 accreditation. 

Our business support function is able to operate remotely with no impact on service levels and we are in a strong position to ensure business continuity in all scenarios including prolonged working from home or periods of staff sickness. 

Rest assured, we are following all government guidelines and will continue to monitor and adjust according to the changing situation. All our staff are currently working from home as they have been for two weeks without any impact on the service delivered to our customers.

We have made the difficult decision to furlough a small number of our team during this period when they are not able to visit customers to deliver training or carry out technical consultancy. However, we have retained sufficient staff to ensure that any business critical work can be delivered.

Our cloud environment is similarly robust and there has been no adverse impact on delivery to our customers who use this service.

Hardware supplies are currently unaffected.  

We understand that as an emergency service, it is vital that you are able to continue to operate through this current crisis and that you may have questions of your providers in relation to how they will support you in your delivery. With that in mind, below are some FAQ’s along with our responses.

 We would like to take this opportunity to thank you for you continued custom and assure you that we will do everything possible to ensure our continued high levels of service delivery are maintained for you during these testing times.

FAQ’s

• Do you foresee Covid-19 having an impact on the ability of your company to support Chronicle?

JML do not foresee any impact on our ability to continue to support your Chronicle installation.  

• Please provide details of any potential impact Covid-19 could have on that performance.

We are no longer able to travel to visit customer premises to carry out training or consultancy unless it is deemed essential under current government guidelines. However, we have the ability to provide these services remotely via use of tools such as Microsoft Teams which can also be used to talk users through any identified issues to replace site visits.

• Can you still supply RFID equipment for our Chronicle Armouries?

We also hold a substantial stock of RFID items as part of our disaster recovery plan and our supplier is able to supply additional stock if required.

• Please provide details of any steps taken by your organisation to prevent widespread contamination from Covid-19, including but not limited to, advice given to staff and/or your supply chain.

All staff have been fully briefed to follow government advice regarding sanitation, contact, identification of symptoms and self-isolation.  

All staff are now working from home. In exceptional circumstances, a member of staff may be required to visit our offices. If this is the case, social distancing measures are deployed and the relevant member of staff is required to check their temperature before coming to the office.

• How is your organisation intending to respond to Covid-19

The Senior Management Team (SMT) at JML are tracking government advice and all staff are being kept updated regularly. 

JML policy is to pay full pay for periods of sickness up to 2 weeks and this will be extended, if necessary.  

• How does your organisation intend to limit any impact Covid-19 could have on company performance.

Telephone and email support for customers is unaffected and will continue. Performance of the Chronicle software suite is unaffected. JML is working with customers to deliver consultancy remotely, where appropriate and possible. 

We hope that this document provides you with the answers to any questions you may have. However, should you require any further information, please contact our Managing Director, Diane Finn, directly on:

Direct Line: 0330 223 2834

Diane.Finn@jmlsoftware.co.uk

Diane Finn

Managing Director